Answered by Mukesh
Sometimes yes, but it depends on whether the gift card has already been sent. If your order is still waiting to go out on a future date, there is often a window where the delivery date, the recipient address or the message can still be updated. Once the gift card has actually been delivered, it is out of our hands, because the code is already sitting with whoever received it.
The quickest thing to do is open your order in your account and look for an option to edit or reschedule the pending delivery. If you do not see one, contact our support team and tell them clearly what you would like changed. Please get in touch as early as you can, because a card that is close to its send time may already be queued and locked for sending.
Keep in mind that some brands set their own rules about how and when their cards are issued, so a change that is simple for one brand may not be possible for another. The same is true for your order type and the payment method you used. We would rather tell you plainly what can and cannot be done than promise a change and then miss it.
If the card has already gone out on the wrong day or to the wrong person, please do not try to work around it yourself by buying another one. Let support know right away. Depending on the brand and on whether the code has been used, there may be a way to cancel the card and reissue it, but we cannot promise that in every case.