Answered by Mukesh
The quickest route is to contact our team with your order reference and a clear description of what went wrong, since the reference lets us find your order immediately and the detail helps us understand the issue. The more precisely you describe it, the faster we can help.
Before you reach out, it can help to gather the basics, such as which card is affected, what you tried, and what message or result you saw. Having that ready turns a back and forth into a single, efficient conversation.
We will look at the order from our side and, where a brand is involved, work with them to put a genuine problem right. Reaching out promptly and keeping your order confirmation to hand are the two things that most reliably get an issue resolved without delay.