Answered by Mukesh
The first thing to do is check whether the card has already been used, because an unused card is far easier to help with than one that has been redeemed. Gift cards are tied to a specific brand once issued, so they cannot simply be switched to another brand after purchase.
If you have made a mistake, contact our team as soon as you notice it and share your order reference. We will look at the state of the order and explain what options exist, which depend on the brand's rules and whether the card has been touched.
To avoid this in future, it helps to confirm the brand name carefully before paying, since many brands have similar names or regional variants. A quick check at checkout saves the hassle of trying to unwind a card that is already locked to the wrong place.