Answered by Mukesh
If you accidentally placed the same order twice, the key question is whether either card has been used yet, because an untouched card is much easier to help with. Contact our team quickly with both order references so we can look at what happened.
Duplicate orders sometimes occur when a payment page is refreshed or a button is pressed more than once. We can check the orders from our side and explain what options exist, which depend on the brand's rules and the state of each card.
To reduce the chance of it happening, wait for an order to confirm before trying again, and check your confirmations before re ordering. If a genuine duplicate has slipped through, reaching out promptly gives the best chance of sorting it before either card is redeemed.