Questions & Answers

Answers to the questions shoppers ask us most about buying gift cards, redeeming them and keeping them safe.

• Redeeming A Gift Card

  What happens if I redeem a gift card into the wrong account?

  Once a gift card has been redeemed into an account, we usually cannot move it, so the next step is to contact the brand directly. Redemption happens on the brand side, not on ou...

• Redeeming A Gift Card

  What happens if my order costs more than the balance on my gift card?

  In most cases you can pay the remaining amount with another payment method, but whether that is allowed depends on the brand, not on us. Many brands let you apply the gift card ...