Questions & Answers

Answers to the questions shoppers ask us most about buying gift cards, redeeming them and keeping them safe.

• Orders and help

  How do I report a problem with an order I placed?

  The quickest route is to contact our team with your order reference and a clear description of what went wrong, since the reference lets us find your order immediately and the d...

• Orders and help

  Can I cancel a scheduled gift card before it is sent?

  If you set a card to be delivered on a future date and your plans change, the sooner you contact us the better, because a card that has not yet been sent is far easier to help w...

• Orders and help

  Can I get a receipt or invoice for my gift card purchase?

  Yes, your purchase is confirmed with an order record that acts as your proof of purchase, and it carries the reference you would quote if you ever needed help. Keeping it safe i...

• Orders and help

  What should I do if I bought a duplicate gift card by mistake?

  If you accidentally placed the same order twice, the key question is whether either card has been used yet, because an untouched card is much easier to help with. Contact our te...

• Orders and help

  Can I get a gift card refunded if I change my mind?

  Gift cards are treated differently from ordinary goods because they carry spendable value, so they are not always refundable once issued, especially if the code has been viewed ...

• Orders and help

  What should I do if my gift card code does not work?

  Start by entering the code carefully, since many codes mix letters and numbers that are easy to misread, and a single wrong character will stop it working. Copying and pasting t...

• Orders and help

  What can I do if I bought a gift card for the wrong brand?

  The first thing to do is check whether the card has already been used, because an unused card is far easier to help with than one that has been redeemed. Gift cards are tied to ...