Questions & Answers

Answers to the questions shoppers ask us most about buying gift cards, redeeming them and keeping them safe.

• Using your card

  What information do I need to redeem a gift card?

  To redeem a card you mainly need the card code, and sometimes an accompanying PIN or security number, depending on the brand. These are provided with the card when it is issued,...

• Using your card

  Can I use a gift card together with a discount or sale?

  Usually yes, because a gift card is a way of paying rather than a discount itself, so it often sits happily alongside a sale price or a promotion at the brand's checkout. You ge...

• Using your card

  Why is my gift card showing a lower balance than expected?

  The most common reason is that part of the card has already been spent, so the first step is to retrace recent purchases where it may have been used. The brand holds the live re...

• Using your card

  Is there a limit to how much I can load onto a gift card?

  Value limits on gift cards are set by the brand, and many have both a smallest and a largest amount you can buy for a single card. Those limits are shown as you choose the value...

• Using your card

  Do gift cards work in physical stores or only online?

  It depends on the brand. Some gift cards can be used both on a brand's website and in its physical shops, while others are limited to online use only. The terms shown with the c...

• Using your card

  Can I reload or top up an existing gift card?

  Whether a card can be topped up is set by the brand, and many digital gift cards are issued for a fixed value rather than designed to be reloaded. In those cases you would buy a...

• Using your card

  Can I use more than one gift card on a single order?

  Whether several cards can be combined on one order is decided by the brand you are redeeming with, not by our store, since the redemption happens on the brand's own checkout. So...

• Using your card

  What happens to a gift card if the recipient never uses it?

  An unused gift card keeps its value according to the brand's terms, and in most cases the balance simply waits until it is spent. Where a card has an expiry set by the brand, th...

• Using your card

  How do I redeem a gift card on a brand website?

  Redeeming is usually done at the payment step on the brand's own website or app. You look for the box that asks for a gift card or voucher code, enter the code from your card, a...

• Using your card

  Do gift cards from your store have an expiry date?

  Some do and some do not, because expiry is set by each brand rather than by the store. Where a card has an expiry, it is part of the brand's terms, and those terms are shown wit...

• Using your card

  Can a gift card be used across more than one purchase?

  In most cases yes. Many gift cards hold a balance that can be spent over several purchases rather than all at once, so if you do not use the full value the first time, the remai...

• Using your card

  How do I check the balance left on a gift card?

  The most reliable way to check a balance is through the brand that issued the card, since they hold the live record of what has been spent. Many brands offer a balance check on ...