Questions & Answers

Answers to the questions shoppers ask us most about buying gift cards, redeeming them and keeping them safe.

• Trust and safety

  What happens if the brand stops accepting its gift cards?

  This is rare for established brands, but changes to a brand's own programme are ultimately set by the brand rather than by our store. The terms shown with a card describe how it...

• Trust and safety

  How do I keep my gift card details secure?

  Treat a gift card code like cash, because anyone who has the code can spend the value. Keep it private, store it somewhere only you can reach, and avoid posting it anywhere publ...

• Trust and safety

  Is it safe to share a gift card code by message?

  A gift card code is valuable, so it deserves the same care as cash. Sharing it directly with the person you intend to give it to is fine, but you should never give a code to som...

• Trust and safety

  Is my payment information safe when I buy a gift card?

  Yes. Payments on the site run through a secure checkout, and your card details are handled by the payment provider rather than stored by us in plain form. The connection is encr...

• Trust and safety

  Are the gift cards I buy here genuine and brand approved?

  Yes. The cards offered on the site are sourced to be genuine and usable with the brand they name, which is the whole point of buying from a proper store rather than an unknown s...