Questions & Answers

Answers to the questions shoppers ask us most about buying gift cards, redeeming them and keeping them safe.

• Gifting

  What makes a gift card a good present?

  A gift card works well as a present because it gives the recipient the thing people most appreciate, which is choice. Instead of guessing a size, colour or taste, you give them ...

• Gifting

  Can I buy a gift card for someone in another country?

  Sometimes, but it depends on the brand, because many gift cards are tied to a particular country or region and only work there. A card meant for one country often cannot be rede...

• Using your card

  Can I use more than one gift card on a single order?

  Whether several cards can be combined on one order is decided by the brand you are redeeming with, not by our store, since the redemption happens on the brand's own checkout. So...

• Trust and safety

  Is it safe to share a gift card code by message?

  A gift card code is valuable, so it deserves the same care as cash. Sharing it directly with the person you intend to give it to is fine, but you should never give a code to som...

• Getting started

  How do I know which brands are available on the store?

  The store lists the brands it offers so you can browse what is available before you buy, and you can search by name if you already have a brand in mind. This way you are choosin...

• Gifting

  Can I schedule a gift card to be delivered on a specific date?

  In many cases yes, scheduling delivery for a chosen date is supported, which is ideal for birthdays, anniversaries and holidays. You set it up during checkout, and the card is t...

• Using your card

  What happens to a gift card if the recipient never uses it?

  An unused gift card keeps its value according to the brand's terms, and in most cases the balance simply waits until it is spent. Where a card has an expiry set by the brand, th...

• Getting started

  Do I need an account to buy a gift card?

  You can buy a gift card without keeping a long term account, since the purchase is designed to be quick. You provide the details needed to complete the order and deliver the car...

• Gifting

  Will the recipient know how much I spent on their gift card?

  The recipient sees the value on the card, because they need to know how much they have to spend. What they do not need to see is your payment, and the gift is presented as a car...

• Orders and help

  Can I get a gift card refunded if I change my mind?

  Gift cards are treated differently from ordinary goods because they carry spendable value, so they are not always refundable once issued, especially if the code has been viewed ...

• Using your card

  How do I redeem a gift card on a brand website?

  Redeeming is usually done at the payment step on the brand's own website or app. You look for the box that asks for a gift card or voucher code, enter the code from your card, a...

• For business

  Can I buy gift cards in bulk for my company?

  Yes. Buying in larger quantities for staff rewards, customer thank yous or seasonal gifting is a common need, and the store supports it. Doing it in one place keeps the ordering...

• Orders and help

  What should I do if my gift card code does not work?

  Start by entering the code carefully, since many codes mix letters and numbers that are easy to misread, and a single wrong character will stop it working. Copying and pasting t...

• Trust and safety

  Is my payment information safe when I buy a gift card?

  Yes. Payments on the site run through a secure checkout, and your card details are handled by the payment provider rather than stored by us in plain form. The connection is encr...

• Using your card

  Do gift cards from your store have an expiry date?

  Some do and some do not, because expiry is set by each brand rather than by the store. Where a card has an expiry, it is part of the brand's terms, and those terms are shown wit...

• Using your card

  Can a gift card be used across more than one purchase?

  In most cases yes. Many gift cards hold a balance that can be spent over several purchases rather than all at once, so if you do not use the full value the first time, the remai...

• Using your card

  How do I check the balance left on a gift card?

  The most reliable way to check a balance is through the brand that issued the card, since they hold the live record of what has been spent. Many brands offer a balance check on ...

• Trust and safety

  Are the gift cards I buy here genuine and brand approved?

  Yes. The cards offered on the site are sourced to be genuine and usable with the brand they name, which is the whole point of buying from a proper store rather than an unknown s...

• Orders and help

  What can I do if I bought a gift card for the wrong brand?

  The first thing to do is check whether the card has already been used, because an unused card is far easier to help with than one that has been redeemed. Gift cards are tied to ...

• Getting started

  How quickly is a gift card delivered after I buy it?

  Digital gift cards are typically delivered very soon after the order is confirmed, which is one of their biggest advantages over a physical card. In most cases there is nothing ...