Questions & Answers

Answers to the questions shoppers ask us most about buying gift cards, redeeming them and keeping them safe.

• Keeping A Gift Card And Its Code Safe

  What should I do if I think someone else has seen my gift card code?

  Use the card as soon as you can, because most gift card codes work for anyone who has them. If you can redeem the code into your own account on the brand website or app, do that...

• Redeeming A Gift Card

  What happens if I redeem a gift card into the wrong account?

  Once a gift card has been redeemed into an account, we usually cannot move it, so the next step is to contact the brand directly. Redemption happens on the brand side, not on ou...

• Redeeming A Gift Card

  What happens if my order costs more than the balance on my gift card?

  In most cases you can pay the remaining amount with another payment method, but whether that is allowed depends on the brand, not on us. Many brands let you apply the gift card ...

• For business

  Do you offer gift cards suitable for corporate rewards?

  Yes, gift cards are a popular choice for corporate rewards because they give recipients the freedom to choose while remaining simple for the business to administer. A card peopl...

• Orders and help

  How do I report a problem with an order I placed?

  The quickest route is to contact our team with your order reference and a clear description of what went wrong, since the reference lets us find your order immediately and the d...

• For business

  Can a business brand its gift card programme?

  Branded gifting is a common need for businesses that want rewards or thank yous to carry their own identity, and it is worth a conversation about what can be arranged. The right...

• Using your card

  What information do I need to redeem a gift card?

  To redeem a card you mainly need the card code, and sometimes an accompanying PIN or security number, depending on the brand. These are provided with the card when it is issued,...

• Using your card

  Can I use a gift card together with a discount or sale?

  Usually yes, because a gift card is a way of paying rather than a discount itself, so it often sits happily alongside a sale price or a promotion at the brand's checkout. You ge...

• Using your card

  Why is my gift card showing a lower balance than expected?

  The most common reason is that part of the card has already been spent, so the first step is to retrace recent purchases where it may have been used. The brand holds the live re...

• Orders and help

  Can I cancel a scheduled gift card before it is sent?

  If you set a card to be delivered on a future date and your plans change, the sooner you contact us the better, because a card that has not yet been sent is far easier to help w...

• Gifting

  How do I give a gift card at the last minute?

  A digital gift card is one of the best last minute gifts there is, precisely because there is nothing to post and delivery is quick once the order is confirmed. You can buy one ...

• Using your card

  Is there a limit to how much I can load onto a gift card?

  Value limits on gift cards are set by the brand, and many have both a smallest and a largest amount you can buy for a single card. Those limits are shown as you choose the value...

• Gifting

  Can I personalise the gift card with a message or design?

  In many cases yes, adding a personal message is supported during checkout, and it is what turns a plain value into a gift with a bit of warmth behind it. A line or two naming th...

• Trust and safety

  What happens if the brand stops accepting its gift cards?

  This is rare for established brands, but changes to a brand's own programme are ultimately set by the brand rather than by our store. The terms shown with a card describe how it...

• Orders and help

  Can I get a receipt or invoice for my gift card purchase?

  Yes, your purchase is confirmed with an order record that acts as your proof of purchase, and it carries the reference you would quote if you ever needed help. Keeping it safe i...

• Getting started

  How do I find a gift card for a specific hobby or interest?

  The simplest way is to think about the brands the person already uses for their hobby, then look for those on the store. A card for a shop tied to what they love, whether that i...

• Using your card

  Do gift cards work in physical stores or only online?

  It depends on the brand. Some gift cards can be used both on a brand's website and in its physical shops, while others are limited to online use only. The terms shown with the c...

• Orders and help

  What should I do if I bought a duplicate gift card by mistake?

  If you accidentally placed the same order twice, the key question is whether either card has been used yet, because an untouched card is much easier to help with. Contact our te...

• Using your card

  Can I reload or top up an existing gift card?

  Whether a card can be topped up is set by the brand, and many digital gift cards are issued for a fixed value rather than designed to be reloaded. In those cases you would buy a...

• Trust and safety

  How do I keep my gift card details secure?

  Treat a gift card code like cash, because anyone who has the code can spend the value. Keep it private, store it somewhere only you can reach, and avoid posting it anywhere publ...