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Terms & Conditions
1. View your Gift Card transaction statement here This Gift Card, issued by Pine Labs Pvt Ltd and is usable at Zepto issued under the name of Zepto Gift Card. This Gift Card Agreement (Agreement) is between the purchaser and/or redeemer (you) of the Gift Card (Gift Card), and Pine Labs Pvt. Ltd. (Pine Labs or Issuer), a private limited company incorporated under the laws of India and authorized by the Reserve Bank of India (RBI) to issue such Gift Cards.
2. By purchasing and/or redeeming the Gift Card, you accept the following terms and conditions:
3. You must have an active and valid Zepto account to redeem the Gift Card. Gift Cards may be purchased online from authorized distributors using the following payment modes only – credit card, debit card, UPI and internet banking provided by banks in India.
4. You will only be able to redeem the Gift Card if you provide/update valid name, surname and mobile number with Zepto.
5. The Gift Card cannot be used outside of India. Valid for a period of 12 months from the date of activation. The cardholder may request for revalidation of the expired Gift Card. Upon receipt of such request the Gift Card may be revalidated after due verification and maybe subject to additional terms and conditions.
6. The Gift Cards can be redeemed online on website www.zeptonow.com and Zepto mobile application (website and mobile application known as Zepto Platform)
7. Ensure you have downloaded the version 24.10.3 and above
8. Login to Zepto Platform
9. Click on My profile / Settings
10. Go to Zepto Cash & Gift Card
11. Click on Add Card option to add the Gift card
12. Enter 16 Digit Card Number, 6 Digit PIN and Submit
13. For balance inquiry, please visit the payments section in your app.
14. Limits may apply to your redemption of or spend using the Gift Card. If you have other payment methods in your Zepto account, value from the Gift Card may be set as your default payment method. If you wish to use another payment method, go to the payment section in the Zepto app and select the payment method before the service is provided.
15. The Gift Card cannot be reloaded with additional funds after purchase. Once purchased, the Gift Card cannot be cancelled by the purchaser, nor is the Gift Card refundable, transferable or returnable or redeemable for cash or credit, except where required by law.
16. Gift Cards cannot be resold
17. Any cancellations shall be at the sole discretion of Zepto/Pine Labs. You cannot purchase other Gift Cards with the Gift Card, nor can you use the Gift Card to make a payment on a credit account.
18. The Gift Card balance cannot be transferred to any other instrument. Purchases made with value from the Gift Card are not refundable, except where required by law.
19. Issuer assumes no responsibility for the products purchased using the Gift Cards and any liability thereof is expressly disclaimed.
20. You are solely responsible for the safety and security of the Gift Card. Issuer / Zepto is not responsible for any acts of omission or commission if Gift Card is lost, stolen or used without permission.
21. Once the Gift Card has been sent to you, you are bound to protect the Gift Card PIN or Gift Card number as confidential. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND PINE LABS’ / ZEPTO’s SOLE POTENTIAL LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD.
22. Issuer reserves the right to void the Gift Card if the Issuer / Zepto suspects that the Gift Card was obtained or used fraudulently, unlawfully or otherwise in violation of this Agreement. In such cases, the funds shall be credited back to the same source from where these were received.
23. Issuer / Zepto may modify any of this Agreement’s terms and conditions at any time.
24. Redemption of the Gift Card is also subject to the Terms Of Use governing your Zepto account.
25. You agree and understand that Gift Cards are a pre-paid payment instrument subjected to regulations by the RBI under the RBI guidelines.
26. Issuer/Zepto may be required to share KYC details of the purchaser/ redeemer of the Gift Card and/or any other information with relation to the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities.
27. Zepto/ Pine Labs may contact the purchaser/redeemer of the Gift Card for any such information.
28. In the event that the beneficiary/know your customer (KYC) details as per RBI guidelines are found to be incorrect/insufficient, Issuer retains the right to block/cancel the Gift Card issued.
29. If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking/UPI or other valid payment options.
30. If the order value is less than the amount of the Gift Card, the outstanding balance (after deduction of order value) can be used for subsequent transactions subject to validity of the Gift Card.
31. The value of each Gift Card shall not exceed INR 10000 (Rupees Ten Thousand only) and the aggregated value of all such Gift Cards per user per month shall not exceed INR 500000 (Rupees Five Lac Only). Purchases exceeding these limits will not be allowed and shall be automatically cancelled.
32. If any term of this Agreement is deemed to be invalid, void or for any reason unenforceable, such term shall be deemed severable and will not affect the validity and enforceability of any remaining terms of this Agreement.
33.For customer service, please contact or visit support@zeptonow.com.
34. Every holder of Gift Cards shall be required to add Gift Card into their Zepto User Account as a pre-requisite to the redemption of the Gift Cards. This will entitle such holder to redeem the value against products and services on the Zepto Platform. Zeptoshall honour and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms above. Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at htps://www.qwikcilver.com/grievance-policy/
35. This Agreement shall be exclusively governed by and construed in accordance with the laws of India, excluding its rules on conflicts of laws. To the extent permitted by law, any claim, dispute, or controversy (Claim) arising out of or relating in any way to: i) this Agreement; ii) the Gift Card; iii) your acquisition of the Gift Card; iv) your redemption of the Gift Card for use, or attempted use, within the Zepto app; v) the amount of available funds on the Gift Card; or vi) advertisements, promotions or oral or written statements related to the Gift Card; no matter how described, pleaded or styled, shall be subject to the laws of India and the courts in Bangalore shall have exclusive jurisdiction.
36. This governing law and jurisdiction provision shall survive: i) the termination of this Agreement; ii) the bankruptcy of any party; or iii) any transfer, sale or assignment of the Gift Card, or any amounts owed on the Gift Card, to any other person or entity. If any portion of this provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
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